CUSTOMS FEES, IMPORT TAX & DUTIES

• ALL INTERNATIONAL ORDERS (OUTSIDE OF THE USA) MAY BE SUBJECT TO SALES TAX, IMPORT DUTIES, AND CUSTOMS CHARGES AT THE RECEIVER’S EXPENSE.  THIS RATE IS DETERMINED BY THE RECEIVING COUNTRY. PLEASE CONTACT YOUR LOCAL CUSTOMS FOR FURTHER INFORMATION.

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FAILED DELIVERY/RETURNED TO SENDER

• IF THE PACKAGE CANNOT BE DELIVERED TO THE GIVEN SHIPPING ADDRESS DUE TO CAUSES ASCRIBABLE TO THE ABSENT COOPERATION OF THE CUSTOMER (WRONG OR INCORRECT PHONE NUMBER, WRONG OR INCORRECT SHIPPING ADDRESS, ABSENT RECEIVER,) OR IF THE CUSTOMER REFUSES TO COLLECT THE PACKAGE, THE PACKAGE WILL BE RETURNED TO THE SENDER (HEAVY SOULS) AT THE CUSTOMERS EXPENSE. THE EXPENSE INCLUDES SHIPPING COSTS AND ANY DUTY AND TAX THE PACKAGE MAY HAVE INCURRED; THIS AMOUNT WILL BE DEDUCTED FROM THE TOTAL OF THE ORDER TO BE REFUNDED.

 

DAMAGED/OPENED BOX

• IF YOU RECEIVE YOUR PACKAGE, AND IT IS DAMAGED AND/OR OPENED, PLEASE TAKE A PHOTO OF THE DAMAGE BEFORE CHECKING THE CONTENTS INSIDE. PLEASE SUBMIT A CLAIM VIA THE COURIER USED TO SHIP YOUR ORDER.

 

RESTRICTIONS

• HEAVY SOULS IS UNABLE TO SHIP TO PO BOXES.

• HEAVY SOULS IS UNABLE TO COMBINE SEPARATE ORDERS INTO A SINGLE SHIPMENT.

• HEAVY SOULS IS UNABLE TO CHANGE ANY SHIPPING ADDRESSES. WE WILL ONLY SHIP TO THE ADDRESS ENTERED AT THE TIME THE ORDER WAS ORIGINALLY PLACED.

• HEAVY SOULS IS UNABLE TO CANCEL OR MODIFY AN ORDER.

• HEAVY SOULS IS UNABLE TO PRICE MATCH OR MAKE PRICE ADJUSTMENTS.

 

ABANDONED PACKAGE

• CUSTOMERS ARE RESPONSIBLE FOR ANY ADDITIONAL SHIPPING FEES ASSOCIATED WITH A RETURNED PACKAGE OR EXCHANGE. HEAVY SOULS WILL EITHER SEND AN INVOICE TO YOU FOR THE COSTS, OR YOU ARE ABLE TO PROVIDE US WITH A PREPAID SHIPPING LABEL.

• HEAVY SOULS WILL ONLY HOLD YOUR PACKAGE FOR 30 DAYS BEFORE IT IS DEEMED ABANDONED.

• AFTER 30 DAYS, AN ABANDONED PACKAGE WILL FORFEIT THE RIGHT TO AN EXCHANGE OR REFUND.